Though we appreciate you — our amazing CAKE customers — all year round, it’s that time of year when we want to send a special shout out!
May your holiday season and all the days ahead be filled with happiness, peace, and prosperity. The entire team at CAKE appreciates your continued support and partnership with us, and look forward to an even brighter New Year in 2022.
Survey results: Strong client satisfaction ratings continue
We are thrilled to share that once again, our Net Promoter Score (NPS) is well above the industry average, based on a recent customer satisfaction survey. As you know, a high NPS score illustrates a superior level of customer loyalty to CAKE.
Additionally, many CAKE customers expressed high satisfaction levels with our account management and support teams. Our support staff consistently brings a positive impact on our customers’ experiences. Here’s more about what you had to say…
Great client support + robust product = Happy customers
We love hearing from you. We find your comments to be inspiring and informative. Below are some share-worthy quotes from G2:
- “Dependable, excellent customer service, massive features, and technology. As our company has grown so has our need for a variety of technology — from complex tracking to high-level management. Over the years it never ceases to amaze me that when we hit a new milestone and discover a new ‘need,’ CAKE has had that ability or feature the entire time.”
- “Since Covid-19, a lot of support across many companies has turned to automation, which has caused a lot of issues, and I find more often than not I just get linked to a support article when reaching out for help. Not so with CAKE. The account management at CAKE is far better than many other notable large companies which makes us feel as though we actually matter.”
- “Great platform! Very intuitive. Amazing customer service.”
- “The reps at CAKE have been awesome — super responsive and able to get us everything we need. The system has been able to scale with us. Overall great experience.”
- “CAKE is a great partner for helping to manage our affiliates. They have easy-to-use reporting, APIs, and great customer service.”
- “CAKE’s platform is very user-friendly. First-time users won’t have trouble learning to navigate it. For things you do need help with, CAKE’s account representatives and support team are great and respond in a timely manner.”
Interested in learning more about our CAKE team and solutions? There are plenty of ways you can do so.
